APA (7. basım) Alıntı

Buttle, F. (2004). Customer Relationship Management. Elsevier.

Chicago Style (17. basım) Atıf

Buttle, Francis. Customer Relationship Management. New Delhi: Elsevier, 2004.

MLA (9th ed.) Atıf

Buttle, Francis. Customer Relationship Management. Elsevier, 2004.