Style de citation APA (7e éd.)

Buttle, F. (2009). Customer Relationship Management (7th.). Tata McGraw Hill.

Style de citation Chicago (17e éd.)

Buttle, Francis. Customer Relationship Management. 7th. New Delhi: Tata McGraw Hill, 2009.

Style de citation MLA (9e éd.)

Buttle, Francis. Customer Relationship Management. 7th. Tata McGraw Hill, 2009.