Lua APA (7ú heag.)

Buttle, F. (2009). Customer Relationship Management (7th.). Tata McGraw Hill.

Lua i Stíl Chicago (17ú heag.)

Buttle, Francis. Customer Relationship Management. 7th. New Delhi: Tata McGraw Hill, 2009.

Lua MLA (9ú heag.)

Buttle, Francis. Customer Relationship Management. 7th. Tata McGraw Hill, 2009.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.