BHAT SHRIDHARA. (2002). TOTAL QUALITY MANAGEMENT: TEXT AND CASES. HIMALAYA PUBLISHING HOUSE.
Cita Chicago (17th ed.)BHAT SHRIDHARA. TOTAL QUALITY MANAGEMENT: TEXT AND CASES. MUMBAI: HIMALAYA PUBLISHING HOUSE, 2002.
Cita MLA (9th ed.)BHAT SHRIDHARA. TOTAL QUALITY MANAGEMENT: TEXT AND CASES. HIMALAYA PUBLISHING HOUSE, 2002.
Atenció: Aquestes cites poden no estar 100% correctes.