BHAT SHRIDHARA. (2002). TOTAL QUALITY MANAGEMENT: TEXT AND CASES. HIMALAYA PUBLISHING HOUSE.
Chicago-viite (17. p.)BHAT SHRIDHARA. TOTAL QUALITY MANAGEMENT: TEXT AND CASES. MUMBAI: HIMALAYA PUBLISHING HOUSE, 2002.
MLA-viite (9. p.)BHAT SHRIDHARA. TOTAL QUALITY MANAGEMENT: TEXT AND CASES. HIMALAYA PUBLISHING HOUSE, 2002.
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