Cita APA (7th ed.)

CHARTIN T J. (1999). PRINCIPLES AND PRACTICES OF ORGANISATIONAL PERFORMANCE EXCELLENCE. ASQ QUALITY PRESS.

Cita Chicago (17th ed.)

CHARTIN T J. PRINCIPLES AND PRACTICES OF ORGANISATIONAL PERFORMANCE EXCELLENCE. U S A: ASQ QUALITY PRESS, 1999.

Cita MLA (9th ed.)

CHARTIN T J. PRINCIPLES AND PRACTICES OF ORGANISATIONAL PERFORMANCE EXCELLENCE. ASQ QUALITY PRESS, 1999.