FITZSIMMONS JAMES A. (2006). SERVICE MANAGEMENT: OPERATIONS, STRATEGY AND INFORMATION TECHOLOGY (5TH.). TATA MCGRAW-HILL PUBLISHING COMPANY.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रFITZSIMMONS JAMES A. SERVICE MANAGEMENT: OPERATIONS, STRATEGY AND INFORMATION TECHOLOGY. 5TH. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY, 2006.
एमएलए (9वां संस्करण) प्रशस्ति पत्रFITZSIMMONS JAMES A. SERVICE MANAGEMENT: OPERATIONS, STRATEGY AND INFORMATION TECHOLOGY. 5TH. TATA MCGRAW-HILL PUBLISHING COMPANY, 2006.
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