Harvard Business Review. (2011). Harvard Business Review on Increasing Customer Loyalty. Harvard Business School.
Chicago Style (17th ed.) CitationHarvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Boston: Harvard Business School, 2011.
MLA (9th ed.) CitationHarvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Harvard Business School, 2011.
Warning: These citations may not always be 100% accurate.