Style de citation APA (7e éd.)

Harvard Business Review. (2011). Harvard Business Review on Increasing Customer Loyalty. Harvard Business School.

Style de citation Chicago (17e éd.)

Harvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Boston: Harvard Business School, 2011.

Style de citation MLA (9e éd.)

Harvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Harvard Business School, 2011.