Citação norma APA

Harvard Business Review. (2011). Harvard Business Review on Increasing Customer Loyalty. Harvard Business School.

Citação norma Chicago

Harvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Boston: Harvard Business School, 2011.

Citação norma MLA

Harvard Business Review. Harvard Business Review on Increasing Customer Loyalty. Harvard Business School, 2011.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.