Lua APA (7ú heag.)

Johnston Robert. (2008). Service Operations Management (2nd.). Pearson.

Lua i Stíl Chicago (17ú heag.)

Johnston Robert. Service Operations Management. 2nd. Noida: Pearson, 2008.

Lua MLA (9ú heag.)

Johnston Robert. Service Operations Management. 2nd. Pearson, 2008.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.