APA način citiranja (7. izdanje)

Johnston Robert. (2008). Service Operations Management (2nd.). Pearson.

Čikaški stil citiranja (17. izdanje)

Johnston Robert. Service Operations Management. 2nd. Noida: Pearson, 2008.

MLA način citiranja (9. izdanje)

Johnston Robert. Service Operations Management. 2nd. Pearson, 2008.