Johnston Robert. (2008). Service Operations Management (2nd.). Pearson.
Chicagoスタイル(17版)引用形式Johnston Robert. Service Operations Management. 2nd. Noida: Pearson, 2008.
MLA(9版)引用形式Johnston Robert. Service Operations Management. 2nd. Pearson, 2008.
警告: この引用は必ずしも正確ではありません.