APA (7. basım) Alıntı

Johnston Robert. (2008). Service Operations Management (2nd.). Pearson.

Chicago Style (17. basım) Atıf

Johnston Robert. Service Operations Management. 2nd. Noida: Pearson, 2008.

MLA (9th ed.) Atıf

Johnston Robert. Service Operations Management. 2nd. Pearson, 2008.