Cita APA (7th ed.)

Balaji, B. (2014). Services Marketing and Management. Sultan Chand and Sons.

Cita Chicago (17th ed.)

Balaji, B. Services Marketing and Management. New delhi: Sultan Chand and Sons, 2014.

Cita MLA (9th ed.)

Balaji, B. Services Marketing and Management. Sultan Chand and Sons, 2014.