Balaji, B. (2014). Services Marketing and Management. Sultan Chand and Sons.
Citazione stile Chigago Style (17a edizione)Balaji, B. Services Marketing and Management. New delhi: Sultan Chand and Sons, 2014.
Citatione MLA (9a ed.)Balaji, B. Services Marketing and Management. Sultan Chand and Sons, 2014.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.