Lua APA (7ú heag.)

Buttle, F. (2015). Customer Relationship Management (3rd.). Routledge.

Lua i Stíl Chicago (17ú heag.)

Buttle, Francis. Customer Relationship Management. 3rd. Mumbai: Routledge, 2015.

Lua MLA (9ú heag.)

Buttle, Francis. Customer Relationship Management. 3rd. Routledge, 2015.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.