APA način citiranja (7. izdanje)

Buttle, F. (2015). Customer Relationship Management (3rd.). Routledge.

Čikaški stil citiranja (17. izdanje)

Buttle, Francis. Customer Relationship Management. 3rd. Mumbai: Routledge, 2015.

MLA način citiranja (9. izdanje)

Buttle, Francis. Customer Relationship Management. 3rd. Routledge, 2015.