Buttle, F. (2015). Customer Relationship Management (3rd.). Routledge.
Chicagoスタイル(17版)引用形式Buttle, Francis. Customer Relationship Management. 3rd. Mumbai: Routledge, 2015.
MLA(9版)引用形式Buttle, Francis. Customer Relationship Management. 3rd. Routledge, 2015.
警告: この引用は必ずしも正確ではありません.