APA (7 वां संस्करण) प्रशस्ति पत्र

Sheth, J. N., & Shainesh, G. S. (2014). Customer Relationship Management. Tata McGraw Hill Education Private Limited.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

Sheth, Jagdish N., और G Shainesh Shainesh. Customer Relationship Management. New delhi: Tata McGraw Hill Education Private Limited, 2014.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

Sheth, Jagdish N., और G Shainesh Shainesh. Customer Relationship Management. Tata McGraw Hill Education Private Limited, 2014.