APA (7 वां संस्करण) प्रशस्ति पत्र

Besterfield, D. H., & Besterfield-Sacre, M. B. (2015). Total Quality Management (4th.). Pearson India Education Services Pvt Ltd.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

Besterfield, Dale H., और Mary Besterfield-Sacre Besterfield-Sacre. Total Quality Management. 4th. Noida: Pearson India Education Services Pvt Ltd, 2015.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

Besterfield, Dale H., और Mary Besterfield-Sacre Besterfield-Sacre. Total Quality Management. 4th. Pearson India Education Services Pvt Ltd, 2015.