APA (7th ed.) Citation

Lucas, R. W. (2009). Customer Service (4th.). McGraw Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service. 4th. New York: McGraw Hill, 2009.

MLA (9th ed.) Citation

Lucas, Robert W. Customer Service. 4th. McGraw Hill, 2009.

Warning: These citations may not always be 100% accurate.