APA(7版)引用形式

Lucas, R. W. (2009). Customer Service (4th.). McGraw Hill.

Chicagoスタイル(17版)引用形式

Lucas, Robert W. Customer Service. 4th. New York: McGraw Hill, 2009.

MLA(9版)引用形式

Lucas, Robert W. Customer Service. 4th. McGraw Hill, 2009.