APA (7. basım) Alıntı

Lucas, R. W. (2009). Customer Service (4th.). McGraw Hill.

Chicago Style (17. basım) Atıf

Lucas, Robert W. Customer Service. 4th. New York: McGraw Hill, 2009.

MLA (9th ed.) Atıf

Lucas, Robert W. Customer Service. 4th. McGraw Hill, 2009.