APA引文

Lucas, R. W. (2009). Customer Service (4th.). McGraw Hill.

芝加哥风格引文

Lucas, Robert W. Customer Service. 4th. New York: McGraw Hill, 2009.

MLA引文

Lucas, Robert W. Customer Service. 4th. McGraw Hill, 2009.

警告：这些引文格式不一定是100％准确.