Cita APA (7a ed.)

Taylor Shirley. (2000). Model Business Letters (5th.). Pitman Publishing.

Cita Chicago Style (17a ed.)

Taylor Shirley. Model Business Letters. 5th. London: Pitman Publishing, 2000.

Cita MLA (9a ed.)

Taylor Shirley. Model Business Letters. 5th. Pitman Publishing, 2000.