Cita APA (7th ed.)

RAO ASHOK. (1996). TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS.

Cita Chicago (17th ed.)

RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. USA: JOHN WILEY & SONS, 1996.

Cita MLA (9th ed.)

RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS, 1996.