RAO ASHOK. (1996). TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS.
Lua i Stíl Chicago (17ú heag.)RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. USA: JOHN WILEY & SONS, 1996.
Lua MLA (9ú heag.)RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS, 1996.
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