RAO ASHOK. (1996). TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रRAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. USA: JOHN WILEY & SONS, 1996.
एमएलए (9वां संस्करण) प्रशस्ति पत्रRAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS, 1996.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.