RAO ASHOK. (1996). TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS.
芝加哥风格引文RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. USA: JOHN WILEY & SONS, 1996.
MLA引文RAO ASHOK. TOTAL QUALITY MANAGEMENT: A CROSS FUNCTIONAL PERSPECTIVE. JOHN WILEY & SONS, 1996.
警告：这些引文格式不一定是100％准确.