Cita APA (7th ed.)

BATRA PRAMOD. (1996). SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED.

Cita Chicago (17th ed.)

BATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. NEW DELHI: THINK INCORPORTED, 1996.

Cita MLA (9th ed.)

BATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED, 1996.