BATRA PRAMOD. (1996). SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. NEW DELHI: THINK INCORPORTED, 1996.
एमएलए (9वां संस्करण) प्रशस्ति पत्रBATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED, 1996.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.