BATRA PRAMOD. (1996). SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED.
芝加哥风格引文BATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. NEW DELHI: THINK INCORPORTED, 1996.
MLA引文BATRA PRAMOD. SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY. THINK INCORPORTED, 1996.
警告：这些引文格式不一定是100％准确.