SHANKER RAVI. (1993). SERVICES MARKETING: THE INDIAN EXPERIENCE. MANAS PUBLICATIONS LTD.
Cita Chicago (17th ed.)SHANKER RAVI. SERVICES MARKETING: THE INDIAN EXPERIENCE. DELHI: MANAS PUBLICATIONS LTD, 1993.
Cita MLA (9th ed.)SHANKER RAVI. SERVICES MARKETING: THE INDIAN EXPERIENCE. MANAS PUBLICATIONS LTD, 1993.
Atenció: Aquestes cites poden no estar 100% correctes.