SHANKER RAVI. (1993). SERVICES MARKETING: THE INDIAN EXPERIENCE. MANAS PUBLICATIONS LTD.
Čikaški stil citiranja (17. izdanje)SHANKER RAVI. SERVICES MARKETING: THE INDIAN EXPERIENCE. DELHI: MANAS PUBLICATIONS LTD, 1993.
MLA način citiranja (9. izdanje)SHANKER RAVI. SERVICES MARKETING: THE INDIAN EXPERIENCE. MANAS PUBLICATIONS LTD, 1993.
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