Cita APA (7a ed.)

COOK SARAH. (1995). 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. GOWER.

Cita Chicago Style (17a ed.)

COOK SARAH. 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. HAMPSHIRE: GOWER, 1995.

Cita MLA (9a ed.)

COOK SARAH. 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. GOWER, 1995.