APA način citiranja (7. izdanje)

COOK SARAH. (1995). 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. GOWER.

Čikaški stil citiranja (17. izdanje)

COOK SARAH. 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. HAMPSHIRE: GOWER, 1995.

MLA način citiranja (9. izdanje)

COOK SARAH. 20 TRAINING WORKSHOPS FOR CUSTOMER CARE. GOWER, 1995.