DICKENS PAUL. (1994). QUALITY AND EXCELLENCE IN HUMAN SERVICES. WILEY.
Čikaški stil citiranja (17. izdanje)DICKENS PAUL. QUALITY AND EXCELLENCE IN HUMAN SERVICES. CHICHESTER: WILEY, 1994.
MLA način citiranja (9. izdanje)DICKENS PAUL. QUALITY AND EXCELLENCE IN HUMAN SERVICES. WILEY, 1994.
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