Dyfyniad APA

HOROVITZ JACQUES. (1990). HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS.

Dyfyniad Arddull Chicago

HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN LONDON: PITMAN PUBLICATIONS, 1990.

Dyfyniad MLA

HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS, 1990.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.