APA (7e ed.) Bronvermelding

HOROVITZ JACQUES. (1990). HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS.

Chicago (17e ed.) Bronvermelding

HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN LONDON: PITMAN PUBLICATIONS, 1990.

MLA (9e ed.) Bronvermelding

HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS, 1990.