HOROVITZ JACQUES. (1990). HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS.
Chicago-čujuhus (17. p.)HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN LONDON: PITMAN PUBLICATIONS, 1990.
MLA-čujuhus (9. p.)HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS, 1990.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.