HOROVITZ JACQUES. (1990). HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS.
芝加哥风格引文HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN LONDON: PITMAN PUBLICATIONS, 1990.
MLA引文HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS, 1990.
警告：这些引文格式不一定是100％准确.