LAL GEN H. (1990). TOTAL QUALITY MANAGEMENT: A PRACTICAL APPROACH. NEW AGE INTERNATIONAL.
Chicago-viite (17. p.)LAL GEN H. TOTAL QUALITY MANAGEMENT: A PRACTICAL APPROACH. NEW DELHI: NEW AGE INTERNATIONAL, 1990.
MLA-viite (9. p.)LAL GEN H. TOTAL QUALITY MANAGEMENT: A PRACTICAL APPROACH. NEW AGE INTERNATIONAL, 1990.
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