Harvard Business School. (2011). Increasing Customer Loyalty. Harvard Business.
Dyfyniad Arddull ChicagoHarvard Business School. Increasing Customer Loyalty. Boston: Harvard Business, 2011.
Dyfyniad MLAHarvard Business School. Increasing Customer Loyalty. Harvard Business, 2011.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.