Cita APA (7th ed.)

Lovelock Christ. (2010). Services Marketing: People,Technology,Strategy (6th.). Pearson.

Cita Chicago (17th ed.)

Lovelock Christ. Services Marketing: People,Technology,Strategy. 6th. Chennai: Pearson, 2010.

Cita MLA (9th ed.)

Lovelock Christ. Services Marketing: People,Technology,Strategy. 6th. Pearson, 2010.