Lovelock Christ. (2010). Services Marketing: People,Technology,Strategy (6th.). Pearson.
Chicago-viite (17. p.)Lovelock Christ. Services Marketing: People,Technology,Strategy. 6th. Chennai: Pearson, 2010.
MLA-viite (9. p.)Lovelock Christ. Services Marketing: People,Technology,Strategy. 6th. Pearson, 2010.
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