LOVELOCK CHRISTOPHER H. (2005). SERVICES MARKETING: PEOPLE TECHNOLOGH STRATEGY (5TH.). PEARSON EDUCATION.
Chicago-referens (17:e uppl.)LOVELOCK CHRISTOPHER H. SERVICES MARKETING: PEOPLE TECHNOLOGH STRATEGY. 5TH. DELHI: PEARSON EDUCATION, 2005.
MLA-referens (9:e uppl.)LOVELOCK CHRISTOPHER H. SERVICES MARKETING: PEOPLE TECHNOLOGH STRATEGY. 5TH. PEARSON EDUCATION, 2005.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.