Cita APA (7th ed.)

KESSLER SHEILA. (1996). MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO.

Cita Chicago (17th ed.)

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. ALLAHABAD: A H WHEELER & CO, 1996.

Cita MLA (9th ed.)

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO, 1996.