Lua APA (7ú heag.)

KESSLER SHEILA. (1996). MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO.

Lua i Stíl Chicago (17ú heag.)

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. ALLAHABAD: A H WHEELER & CO, 1996.

Lua MLA (9ú heag.)

KESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO, 1996.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.