KESSLER SHEILA. (1996). MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रKESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. ALLAHABAD: A H WHEELER & CO, 1996.
एमएलए (9वां संस्करण) प्रशस्ति पत्रKESSLER SHEILA. MEASURING AND MANAGING CUSTOMER SATISFACTION GOING FOR THE GOLD. A H WHEELER & CO, 1996.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.